lighting fixture faq

Do you have fixtures that suit my decor?
A-19 offers a variety of styles and finishes for our ambient lighting. We have styles and finishes that suit every type of decor, including Modern, Classic, Southwestern, Rustic, and Craftsman, among others. For example, you might choose our scalloped shell sconce with our blanco granite finish for your beachfront restaurant and you might choose ou ...
faq id: 1 in General FAQs        Keywords: decor, style, finishes, custom

What are the advantages of ceramic?
Ceramic doesn’t rust or corrode. Because of this, our lighting fixtures are an excellent choice for various indoor and outdoor locations, especially salty and damp ones. Ceramic lighting fixtures are also versatile. For instance, we can provide the look of a metal, wood or leather sconce by applying a faux finish without your having to worry about ...
faq id: 2 in General FAQs        Keywords: ceramic, advantages

What lamping options does A-19 offer?
We offer standard incandescent and energy-efficient fluorescent lighting options. Our standard lighting fixtures are supplied with medium-base sockets. They accept standard incandescent bulbs and, for areas that require more light, most accept medium-base, double-envelope halogen lamps. For energy efficiency, we offer high-power factor, electro-mag ...
faq id: 3 in Customizations        Keywords: lamping options, customization

When do I need to order wet-location fixtures?
Our standard damp-location lighting fixtures are appropriate for indoor and outdoor locations protected by an overhang or roof. Whenever there is a possibility that water, such as rain, may fall directly on top of or into the light fixture, specify our "WET" option when you order. Open Wet-location lighting fixtures (with up-and-down light and/or p ...
faq id: 4 in Customizations        Keywords: wet location, standard lamping, damp, location, la

Are A-19 fixtures ADA-compliant?
A-19 lighting fixtures with a depth of 4" or less meet the handicap projection requirements set forth by the American Disabilities Act (ADA). Some of our styles are available in multiple sizes; if you require ADA-compliant wall sconces, simply select a fixture with a depth of 4" or less.
faq id: 5 in General FAQs        Keywords: ADA, compliant

What are diffusers?
Normally, sconces are mounted above eye level so that the bulb and socket are not visible; however, in the instance that you may see down into your light fixture, you may want to order a sconce with a diffuser. Diffusers are frosted lenses attached to the top of the fixture to conceal the view of the bulb. Diffusers are for cosmetic purposes; they ...
faq id: 6 in Customizations        Keywords: diffusers, lenses, customization

Can I paint my fixtures?
Yes. If you would like to paint your lighting fixtures, choose any style from the Islands of Light collection without specifying a finish. You will receive your light fixture in unfinished bisque. You may easily paint bisque with any latex or acrylic paint. No primer is necessary unless you are using an oil-based paint. Alternatively, we can paint ...
faq id: 7 in General FAQs        Keywords: paint, painting, finish

How do specify my fixtures when ordering?
Once you have chosen the fixture that suits your needs, specify the item number, the option(s), and finish as in the following example: 208 - WET - S2.
faq id: 8 in Purchasing        Keywords: ordering, order, specify, customize

What else could I need to know?
Lamps (bulbs) are not included. Dimensions shown are approximate. Please do not hesitate to call us if you have any other questions.
faq id: 9 in General FAQs        Keywords: bulbs, sizes

How long are A-19 products warranted?
All A-19 products are warranted product to be free from defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of purchase by the original purchaser. If a defect is found in normal use, A-19, Inc. will, at its election, repair or replace the unit. Proof of purchase (original sales receipt) must be provided ...
faq id: 10 in General FAQs        Keywords: warranty, defect, guarantee

Can I purchase A-19 products directly from the factory?
A-19 products are sold exclusively through a network of lighting showrooms and distributors. A valid resale certificate and business license is required. Click on Find a Store to locate an authorized A-19 dealer near you. If you are a distributor and are interested in providing A-19 products, please contact us. Your business is important to us!
faq id: 11 in Purchasing        Keywords: purchase, buy, order

How may I obtain an A-19 catalog?
Click on Catalog to view and/or download our full catalog.
faq id: 12 in Purchasing        Keywords: catalog, printed catalog

What is the shipping time for A-19 lighting fixtures?
Standard bisque orders typically ship in less than one week. Lead-time for most painted finishes, fused glass and other made-to-order product is typically less than two weeks. Please Contact Us to verify stock for rush orders or lead times for large jobs and items requiring special customization.
faq id: 13 in Purchasing        Keywords: shipping, lead time, stock

Why should I buy from A-19?
All our products, from beginning to end, are made in America. Our wall sconces and pendants are designed, molded, fired, sanded, finished, assembled, and shipped from our factory in California. Our fused glass and ceramic products are made by hand with a careful eye to detail and craftsmanship. Moreover, we respect the impact of our business on the ...
faq id: 14 in General FAQs        Keywords: why buy

Are the finishes suitable for outdoor lighting fixtures?
Yes, all of our finishes are extremely durable and are suitable for outdoor use.
faq id: 15 in Customizations        Keywords: finish, finishes, finishing, outdoor, outside

Are unfinished bisque fixtures suitable for outdoor use?
Because of the porous nature of unfinished bisque, we recommend sealing our fixtures with an exterior grade paint or clear lacquer. If used unfinished, the bisque will weather and become soiled.
faq id: 16 in General FAQs        Keywords: outdoor, outside, finish

Are diffusers sold separately?
No. Diffusers are only available on select styles and must be special ordered with the fixture. Diffusers are not available separately and cannot be added later.
faq id: 17 in Customizations        Keywords: diffusers, purchase, buy

Is it necessary to paint bisque fixtures?
Bisque is very beautiful in its natural state and may be cleaned by gently sanding with fine grade sandpaper. Sealing the surface of our bisque fixtures with paint or clear lacquer makes cleaning easier.
faq id: 18 in General FAQs        Keywords: paint, bisque

Should the interior of the fixture be painted?
We do not recommend painting the interior of the fixture because paint may blister from the heat of the heat of the bulb and it may diminish and/or tint the reflected light.
faq id: 19 in General FAQs        Keywords: paint, painting, interior, inside

Can wall sconces be mounted in the opposite direction from that shown?
Yes, most fixtures may be mounted in any direction. Lighting fixtures ordered for Wet Location will be labeled for the appropriate orientation. Many wall sconces are shown as "downlights" specifically for use in outdoor wet locations.
faq id: 20 in Customizations        Keywords: wall sconce, direction, mount, orientation, hangin

What is your return Policy?
A returned goods authorization (RGA) number is required for all returns. Credit for the purchase price less a re-stock fee of 25% will be issued for authorized returns of NEW product received in good condition. A-19 reserves the right to refuse unauthorized returns. Fixtures customized with special options (i.e. finishes), used items or stock p ...
faq id: 21 in Returns        Keywords: return, re-stock

What if my fixture arrives broken?
Claims for damages or loss in transit must be made immediately with the delivering carrier. A-19 will assist in filing claims whenever possible provided the damage is reported within 10 days of delivery, the package has not left the delivery destination and all original contents and packaging have been retained for inspection. Please place a new pu ...
faq id: 22 in Returns        Keywords: damages, broken, returns

Can I get a fixture in another size?
We offer many styles in multiple sizes. We can make almost anything you can imagine, but making a fixture slightly larger is more difficult than most people realize. If you have a project requiring large quantities, the cost associated with creating a new master may be offset. Please consult the factory for an accurate estimate of the work required ...
faq id: 23 in Customizations        Keywords: size, larger, smaller, custom